Embracing today's diverse workplaces and challenging environments is not for the faint of heart.
It is in the sometimes uncomfortable effort to find understanding—not necessarily agreement—that innovation and commitment are born.
Chris Argyris' description of Model I and Model II organizations remains a provocative analysis of what it akes to "get real" on the path toward a sustainable success. Does discord in the ranks indicate the failure of leadership or the potential for building deep capacity? When a difference in approach arises, does it signal conflict or a ground for building capacity? Do you head for smooth waters or rise to the challenge?
Many of us cherish the idea of a homogeneous workplace in which everyone is content and positive, yet excited by the possibilities of change, eager for the challenge. John's perspective is shaped by career experience in the trenches as employee, manager, leader, augmented with learning and experience in intervention from outside the organization as consultant, educator and coach.
Ultimately, your success is a balance between art and science. John's experience as a mentor in the ARMA Canada Young Professionals' Mentorship Program, leadership in private, non-profit and public sector contexts helps you to achieve the unexpected.